Refund policy
Return & Refund Policy
We want you to be happy with your Harbour Home Gifts purchase.
Returns
We accept return requests within 7 days of delivery for unused and unopened products in their original packaging.
Candles that have been burned, used, opened, or damaged after delivery are not eligible for return.
To request a return, please contact us at info@harbourhomegifts.com with your order number and reason for the return. Please wait for return instructions before sending anything back.
If a return is approved, the customer is responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at info@harbourhomegifts.com. Include your order number and clear photos of the item and packaging so we can review the issue and make it right.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved. Approved refunds will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is due to an error on our part.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. We will do our best to accommodate cancellation requests received before the order has been processed or shipped.
Questions
For questions about returns or refunds, please contact:
Harbour Home Gifts
Make Your Home a Harbour Home.